E-COMMERCE AND DIGITAL TECH

As a pioneer in e-commerce, OSB became the first official authorized agent of Alibaba.com in Vietnam, providing services to thousands of manufacturers and exporters to expand their markets globally, delivering sustainable value to businesses, and making significant contributions to the country’s economic development.

Keeping pace with the ever-evolving demands of technology and market trends, OSB has built a comprehensive multi-service ecosystem to support export activities and facilitate end-to-end digital transformation for businesses. Embracing the digital transformation wave, OSB, with its experienced and capable team, collaborates with leading partners in artificial intelligence (AI), virtual reality, and augmented reality (AR/VR). The Group consistently leads in deploying and applying digital transformation platforms in corporate governance and workforce development.

OSB E-COMMERCE SERVICE COMPANY LIMITED

OSB E-COMMERCE SERVICE COMPANY LIMITED (OSB ECOM), a member of OSB Group, operates intensively in the field of e-commerce – a core sector of OSB’s diverse ecosystem.

Since June 2009, OSB has become the first Official Authorized Agent of Alibaba.com in Vietnam. Vietnamese businesses have been familiar with Alibaba.com since its inception in 1999 as a B2B e-commerce platform. However, since the appointment of an official agent in Vietnam, Alibaba.com has received even more attention from businesses, especially those involved in import-export, through promotional activities and practical support programs for businesses in Vietnam. In the coming time, OSB ECOM will continue to support more customers and businesses by providing online export services and solutions and expanding the domestic and global market.

Why choose us?

With extensive experience as the authorized agent of Alibaba.com since 2009, OSB has supported thousands of Vietnamese export businesses in finding more business opportunities, expanding their markets, and successfully exporting to global markets. OSB is highly regarded by the Vietnamese export community for its timely support, consultancy, and professional, efficient customer service. Moreover, OSB frequently collaborates with Alibaba.com and other business partners in Vietnam to organize a series of support and training events for businesses to maximize the benefits of using the world-leading B2B e-commerce platform, Alibaba.com, in their operations. Throughout its operations, OSB has received numerous prestigious awards from Alibaba, such as the Best Market Development Agent Award, Best Business Support Agent Award, and Best Global Customer Care Team Award, among others.

With the goal of “bringing Vietnamese products to the world market,” Alibaba.com and OSB have implemented key activities such as:

Consultancy and training activities for small and medium-sized enterprises:

These activities are organized weekly and monthly at OSB’s offices in Hanoi and Ho Chi Minh City. The sessions introduce free members of Alibaba.com to various export channels and the advantages of e-commerce. Monthly training sessions also equip Gold Suppliers on Alibaba.com with the necessary skills to maximize the efficiency of their storefronts on the platform.

Industry-specific events and seminars:

Alibaba.com and OSB frequently collaborate with local organizations to organize large-scale workshops and training sessions for export businesses in major cities such as Hanoi, Ho Chi Minh City, Hai Phong, Dong Nai, and Can Tho. Along with organizing these events, Alibaba.com also sponsors e-commerce-related events organized by the Ministry of Industry and Trade, the Vietnam Chamber of Commerce and Industry (VCCI), and others.

Launching Gold Supplier services:

Officially introduced in Vietnam on July 22, 2009, in Hanoi and on August 28, 2009, in Ho Chi Minh City, the Gold Supplier service has since expanded, offering packages with more features and attractive benefits.

Supporting businesses in applying e-commerce for export promotion:

To bring more benefits to Vietnamese businesses, Alibaba.com and OSB have collaborated with many export support organizations: VCCI, VESA, Vietrade, VECOM, … to help Vietnamese businesses access the tools and utilities of e-commerce to boost exports.

Vietnam Omnichannel Trade Promotion Joint Stock Company

The pioneer unit in the omnichannel trade ecosystem

As a core member of the OSB Group (OSB GROUP), Vietnam Omnichannel Trade Promotion Joint Stock Company (abbreviated as TOPVN.,JSC) proudly asserts its pioneering position in the field of e-commerce in Vietnam. Established with the mission of improving business efficiency through advanced omnichannel trade solutions, TOPVN.,JSC continuously strives to provide high-quality services and products, meeting the diverse and increasing demands of the market.

TOPVN.,JSC specializes in providing comprehensive e-commerce solutions, including online export services, helping businesses expand their markets and grow revenues, while optimizing the customer experience. The company is proud to apply modern and innovative technologies while maintaining a team of experienced and dedicated professionals, always ready to support customers in achieving their business goals.

TOPVN.,JSC is proud to be the strategic partner of Tridge.com – the leading force in transforming and bringing the global agricultural supply chain into the future. With efforts towards a fairer, more flexible, and sustainable tomorrow in the field of agricultural food products, Tridge and TOPVN are not only opening a new era for agricultural trade, but are also standing side by side to help businesses in this sector access reliable data, technology, and global business networks.

EON Reality Vietnam

EON Reality Vietnam operates in the field of AR/VR and AI technology, and is the exclusive strategic partner and distributor of EON Reality Group in Vietnam.

EON Reality is a multinational corporation headquartered in California, USA, with over 20 years of experience in the AR/VR & AI industry and a global network of 2.4 million subscribers in more than 110 locations across different countries. The products developed by EON Reality have been trusted by many governments, businesses, and schools, notably Boeing, Airbus, Singtel, Samsung, Audi, Shell, Exxon Mobil, Coca Cola, FIFA,…, Louisiana State University, University of East London, Eastern Iowa Community College, ITE Singapore,…

Digital Transformation Solutions Center

The Digital Transformation Solutions Center (DTSC) under the OSB Group was established with the mission of providing comprehensive digital transformation solutions and services, supporting agencies, businesses, and organizations to accelerate growth, optimize performance, and enhance business efficiency in the digital transformation industry.

Key digital transformation solutions:

  • VRTradeshow – Virtual Exhibition Solution Integrated with ERP
  • B2B E-commerce platform solution integrated with ERP and VRTradeshow Virtual Reality Exhibition
  • O-Biz – E-commerce Platform Solution
  • O-Portal – Portal Solution
  • O-CRM – Customer Relationship Management System Solution
  • Digital transformation solutions tailored for agencies, businesses, and organizations

Operations & Content Creation Services:

  • Website and e-commerce store design services for businesses
  • Product listing service for e-commerce stores
  • E-commerce store operation services
  • Enhanced customer experience services (E.CX) with virtual reality (VR), augmented reality (AR), and artificial intelligence (AI)
  • VRWeb service packages for building virtual business showrooms
  • UI/UX design services for mobile applications
  • Brand Identity design service
  • 3D content design service
  • Hosting, domain, and email services

Media & Communication Services:

  • High-quality product photography service
  • Corporate TVC production
  • 3D model-based video clip design services

VRTradeShow

Virtual Exhibition Solution Integrated with ERP

VRTradeShow opens a whole new world of Virtual Exhibitions, strongly integrated with the ERP system. Lively 3D virtual booths and real-time interactive capabilities provide a modern exhibition experience, while helping businesses expand their global connections and boost digital trade exceptionally.

The support of virtual reality (VR) and augmented reality (AR) brings a vivid exhibition experience with strong interaction, allowing users to experience products realistically, from rotating, zooming, to viewing detailed information. High-resolution 3D graphics, along with customizable lighting and visual effects, give users an impressive visual experience. Notably, this entire process can be accessed and visited directly in a browser without needing to download or install any additional software.

Virtual exhibitions are not limited by space or time, helping expand the promotion of exhibitions both domestically and internationally, while saving time and organizing costs. This model can be combined with physical exhibitions or even completely replace traditional exhibitions. The integration of the ERP system also makes it easy to aggregate and report the effectiveness of exhibitions, meeting the goals and requirements in today’s digital transformation trend.

O-Biz E-Commerce Platform Solution

In the era of Industry 4.0, owning a professional e-commerce platform is not just a competitive advantage—it’s the key to market expansion, sales process optimization, and enhanced customer experiences. O-Biz, OSB’s comprehensive e-commerce solution, offers an all-in-one E-Commerce Platform, seamlessly integrating essential features from product and order management to online payment processing, logistics support, and digital marketing strategies.

Powered by advanced technology, O-Biz drives sustainable business growth, optimizes operational costs, and effortlessly expands customer reach with efficiency and precision.

Smart Customer Data Management – The Foundation for Personalized Strategies

O-Biz goes beyond a simple sales platform. It delivers intelligent customer data management, enabling businesses to analyze and understand customer needs and purchasing behaviors. This insight allows for the creation of personalized marketing strategies, boosting customer retention and strengthening brand value over time.

Seamless Shopping Experience – Optimized Payment and Logistics

With diverse, flexible payment integrations and optimized shipping solutions, O-Biz ensures a smooth and convenient shopping experience for customers. This not only simplifies sales management for businesses but also guarantees maximum customer satisfaction at every touchpoint.

O-Biz – Empowering Businesses on Their Digital Transformation Journey

Committed to being a trusted partner, O-Biz offers more than just a technological solution—it accompanies businesses through every stage of growth, helping them thrive in the dynamic digital marketplace.

O-Portal – Comprehensive Portal Solution

O-Portal is a powerful, all-inclusive portal solution that empowers businesses to organize, manage, and share information seamlessly. By enhancing user engagement and streamlining internal processes, O-Portal drives productivity and elevates business performance.

One Platform, Infinite Possibilities

More than just an information gateway, O-Portal is a versatile system designed to meet diverse business needs:

  • Intranet Portal: Enables employees to access information swiftly, collaborate effectively, and streamline workflows.
  • Customer Portal: Delivers personalized experiences, making it easy for customers to find information and engage with your business.
  • Partner Portal: Facilitates secure and efficient data sharing and collaboration with partners.

With flexible integration capabilities for management systems like CRM, ERP, and HRM, O-Portal acts as a seamless bridge between departments, ensuring smooth operations and saving valuable time.

Smart Information Management – Flexible Access Control

O-Portal allows businesses to organize and categorize information systematically while managing access rights for different user groups. This ensures top-level security, guaranteeing that only authorized personnel can access sensitive data.

Process Automation and Optimization

Powered by AI, O-Portal integrates features such as chatbots and virtual assistants to automate customer support and internal request processing. This not only reduces response times but also enhances user experience, helping businesses cut costs and boost operational efficiency.

O-Portal – The Next-Generation Connection Platform

O-Portal is a strategic partner, empowering your business to manage information intelligently, connect all departments, and optimize operational processes for long-term growth.

O-CRM Customer Relationship Management Solution

Customers are the most valuable asset of any business, and building lasting relationships is key to sustainable growth. O-CRM, OSB’s cutting-edge Customer Relationship Management solution, is designed to help your business not only manage customer data efficiently but also optimize every interaction—from sales and marketing to customer support.

Smart Customer Data Management

O-CRM offers a centralized data management system, allowing businesses to store, categorize, and analyze customer information with precision. With advanced analytics tools, you gain deep insights into customer behaviors, preferences, and needs. This empowers your business to craft personalized marketing and customer care strategies, boosting conversion rates and enhancing the overall customer experience.

Optimized Sales and Marketing Processes

O-CRM is more than just a management tool—it’s your business’s strategic partner in optimizing sales processes and automating marketing campaigns. The system tracks sales progress, measures campaign effectiveness, and predicts market trends, enabling your business to make accurate, timely decisions that drive growth.

Omnichannel Customer Support 

With seamless integration across multiple channels like email, SMS, chatbots, and customer support hotlines, O-CRM ensures uninterrupted, cohesive communication with your customers. No matter where or how they engage, your business can deliver fast, professional, and consistent service, increasing customer satisfaction and loyalty.

O-CRM – The Future of Customer-Centric Business

O-CRM is not just a management tool—it’s a powerful, all-encompassing solution that empowers your business to build meaningful customer relationships, streamline operations, and gain a decisive edge in today’s competitive market.